Draft — pending approval by CHI management
CHI ENTERTAINMENT NETWORK MEMBERSHIP TERMS, SUBSCRIPTION BILLING & CANCELLATION AGREEMENT DRAFT VERSION 0.9 — PENDING APPROVAL BY CHI MANAGEMENT
This Agreement is between Chi Entertainment Network LLC ("CHI") and the artist or account holder ("Member") who purchases a paid CHI Artist Portal membership. It is separate from, and does not replace, the Artist Music Submission Agreement.
1. MEMBERSHIP PLANS AND PRICES CHI offers the following plans: CHI Discover (free); CHI Learn ($9.99 per month or $99 per year); CHI Connect ($24.99 per month or $249 per year); CHI Elevate ($49.99 per month or $499 per year). Prices are in U.S. dollars and do not include applicable taxes. The price and billing frequency for your plan are shown before you pay.
2. AUTOMATIC RENEWAL
Paid memberships renew automatically at the end of each monthly or annual billing period, and the payment method on file is charged the then-current price for your plan until you cancel. CHI will give notice before any price change applies to your renewal.
3. CANCELLATION
You may cancel at any time from the Manage Billing button in your Artist Portal dashboard. Cancellation stops future renewals. Your paid benefits continue until the end of the current billing period, after which your account returns to CHI Discover. Your profile and previously submitted songs are not deleted.
4. UPGRADES AND DOWNGRADES
Upgrades take effect once payment is confirmed, and any price difference is prorated by our payment processor. Downgrades take effect at the next renewal unless stated otherwise at the time of change. Songs submitted under a higher plan remain on file after a downgrade.
5. REFUNDS
Membership fees are generally non-refundable once a billing period begins, except where required by law. Refund requests are considered at CHI management's discretion and decided on a case-by-case basis.
6. FAILED PAYMENTS
If a renewal payment fails, our payment processor will retry the charge. Paid benefits may be paused if payment cannot be collected, and the membership may be canceled after the final retry.
7. MEMBERSHIP BENEFITS AND LIMITATIONS
Benefits are described on the membership page and may be introduced in phases; benefits marked "Coming soon" are not yet included. Limited benefits (such as song upload slots, quarterly feedback reviews, consultations, workshops and events) cannot be transferred and are subject to scheduling and availability. Each plan allows a maximum number of active uploaded songs at one time (CHI Discover 1, CHI Learn 5, CHI Connect 10, CHI Elevate 20); you may remove a song to free a slot, subject to our retention and review policies. Discounts apply only to eligible CHI services identified at checkout.
8. NO GUARANTEED RESULTS
A membership does not guarantee interviews, features, airplay, playlist placement, record deals, bookings, promotional results or any other outcome. All selection decisions remain at CHI's sole discretion.
9. SERVICE AVAILABILITY
CHI may modify, add or discontinue benefits, and may change future prices with advance notice. CHI does not guarantee uninterrupted access to the website.
10. TAXES
Applicable sales or similar taxes are calculated at checkout based on your location and added to your charge.
11. PAYMENT PROCESSING
Payments are processed by a third-party payment processor. CHI does not store your full card number.
12. TERMINATION
CHI may suspend or end a membership for violation of CHI's Terms of Service, the Music Submission Agreement or this Agreement.
13. GOVERNING LAW
This Agreement is governed by the laws of the State of Georgia, with venue in Fulton County, Georgia.
14. CONTACT
Questions about billing may be sent through the CHI Contact page.